Shipping Policy

Shipping policy

All stock orders are processed within 2 business days. Customized orders require 6-8 weeks processing. After your order is complete you will receive a shipping notification with tracking and your order will be delivered within 3-7 business days.

Domestic Shipping Rates and Estimates

For calculated shipping rates: shipping charges for your order will be calculated and displayed at checkout.

Shipping is free on single planner orders

How do I check the status of my order?

When your order has shipped, you will receive an email notification from our shipping service which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. Customers who have elected for economy shipping will not receive tracking information 

If you haven’t received your order within 6 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you. 

Shipping to P.O. boxes

We cannot ship to PO boxes. Please use a physical shipping address when placing your order.

Refunds, returns, and exchanges

All returns must include a Return Merchandise Authorization (RMA) form. This form can be downloaded below. Email the completed form to your customer service representative or You may also fax it to 616-247-4648. When your return is approved Success By Design will send you a Return Authorization #. Include this number on your form and insert it in the package to be returned.

All stock (non-customized) items may be returned by November 1st of the year of which the order was shipped. If the order was placed after November 1st, returns are only accepted within 30 days of placing the order. Customized products are non-returnable.

A 10% restocking fee will be subtracted from the net price paid per item and the rest will be credited upon receipt of the items in original, sellable condition. Damaged or used items will not be credited. We recommend repackaging the items to ensure they will be returned in their original condition. Customers will be responsible for paying shipping costs both ways unless otherwise determined by an SBD manager.

If you have any further questions, please don't hesitate to contact us at