General and Custom Order FAQs
Frequently Asked Questions
Where can I find your W-9?
Can I send a purchase order?
Yes, we accept purchase orders! Submit your order via the checkout feature and include your PO number.
How is purchasing handled for educators looking to make a tax-exempt purchase on behalf of their school or district?
Customers can email their tax exemption form to [email protected] or call our customer service team. Once the tax exemption form is processed, we will refund the tax.
How long will it take to receive our student planners?
In stock orders typically ship within 1-2 business days from receipt of order. Orders of custom products require 3-4 weeks of processing time before shipping.
How do I check the status of my order?
Customers should email [email protected] or call our customer service team. Be sure to include the School Name and Order Number for ease of inquiry!
Do you accept reorders if someone needs more planners after their initial purchase?
Yes, our customer service team can assist with reorders! Customers should email [email protected] or call our customer service team.
Custom Order FAQs
Is there a minimum order size to customize planners?
Yes, custom orders must be a minimum of 100 planners.
Can I choose one of your cover designs without making it a custom order?
Each planner has its own stock cover, using anything other than the stock cover shown with the planner makes the order custom.
How long does a custom order take?
Custom orders typically take 3-4 weeks to process.
What parts of the planner can I customize?
All of the cover spaces (front, back, and insides of the covers) are customizable. You may also add any additional pages of your own content to the front or back of the planner. We have several inserts that can be added to custom orders.
Am I able to customize planner pages or the format of the planner?
The inside planner pages are not customizable.
How do I submit our student handbook or our custom cover?
If you would like to add your student handbook or your own cover design, please call or email our customer service department to place your order. Files and orders can be sent to us at [email protected].
How much does it cost to add a handbook?
Handbook pages are $.03 per page per planner for all planners 5.25” X 8.25” in size and $.05 per page per planner for all other planner sizes. Since a sheet of paper is two sided, we charge in even increments (2,4,6,8, etc.).
Will my materials be printed in color?
We print all cover materials in full color. Handbook pages are printed in black ink
Can you print my own custom planner layout?
Yes, we do print custom planner formats or you can build your own planner design using some of our templates. Fully customized planners are only sold in quantities of 500 or more and require a special quote.
Have a different question?
If you have any questions that are not listed here, you can contact us and we will be happy to assist you!